Privacy Policy

Last Updated: May 12, 2026

At SunVoltEnergy, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, use our services, or communicate with us.

1. About Us

Business Name : SunVolt Energy

ABN : 91 697 390 837

Business Address : Melbourne, Victoria, Australia

Phone : +61415296627

Our ABN and business registration details are confirmed with the Australian Business Register.

2. Information We Collect

We may collect the following personal information when you interact with us, including via our website, Meta (Facebook/Instagram) lead forms, phone calls, emails, or enquiries:

  • Full Name
  • Email Address
  • Phone Number
  • Property Address
  • IP Address and Browser Information

We only collect the information needed to help us deliver accurate quotes and the best solar or battery solutions for your property.

3. How We Collect Personal Information

We collect personal information when you:

  • Request a quote or consultation
  • Contact us by phone, email or message
  • Submit a lead form on Facebook or Instagram
  • Enquire through our website
  • Sign a contract or agreement with us

4. Why We Collect Your Information

We collect and use your personal information to:

  • Provide solar, battery quotes and consultations
  • Assess eligibility for products, rebates, or services
  • Arrange site inspections, process installations and related services
  • Respond to your enquiries, customer support requests and Provide after-sales service
  • Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

5. Sharing of Information

Your information may be shared only with:

  • Our internal staff and authorised contractors
  • Accredited installers and electricians (where required)
  • Network operators, retailers, or authorities for approvals
  • Government programs (e.g. Solar Victoria), where applicable

All third parties are required to keep your information secure and confidential.

6. Marketing Communications

By submitting an enquiry, you consent to SunVoltEnergy contacting you regarding your solar or battery enquiry via phone, email, or message.

You may opt out of marketing communications at any time by contacting us directly.

7. Data Protection & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure or alteration.

Information is stored securely and access is restricted to authorised personnel only.

8. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

9. Complaints

If you believe your privacy has been breached, you may contact us directly. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

  • Email : info@sunvoltenergy.au
  • Phone : +61415296627
  • Location : Melbourne, Victoria, Australia

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.